For General Inquiries: To best reach us for general inquiries about our programs regarding participants in Israel, and to speed up our response time, please use email- as we are able to respond most quickly to email. Please contact us at firstname.lastname@example.org. Note, this account is generally monitored during normal business hours (Monday through Thursday from 9am – 5pm ET and Fridays from 9am – 1:30pmET, we are closed on Jewish and U.S. Federal Holidays). We can also be reached at 1-646-453-2016 during normal business hours on the east coast, Monday through Thursday from 9am – 5pm ET and Fridays from 9am – 1:30pmET. We thank you for your patience as we respond to everyone’s inquiries as quickly as possible.
Emergency AFTER HOURS Phone Line: For emergent matters or emergencies related to Onward Israel participants currently in Israel. Our emergency phone lines are only for urgent issues regarding current participants on the ground in Israel after normal business hours (Monday through Thursday from 9am – 5pm ET and Fridays from 9am – 1:30pmET). While we appreciate that some matters are sensitive, we ask that you use this line with discretion for emergencies only (immediate/urgent medical issues of current participants, etc.). All other matters (including non-emergent medical, housing, internship, etc. issues) should be directed to program staff on the ground (participants will be given their contact information of their staff at the beginning of their program) who are best equipped to handle these issues. If you would like to speak to someone in the North American office for a non-emergency issue, please call the general inquiries line included above during normal business hours. Callers who reach the after-hours emergency line with what are deemed to be not urgent matters, will be directed to call the general inquiries line during normal business hours.
Emergency After Hours Phone Line (for emergencies related to participants currently in Israel): 1-718-551-3985